Terms of Service — Athak

Last updated: 21 August 2026.

1. The service

Athak ("the Service", "we", "us") provides AI employees for businesses — an AI receptionist and customer-care assistant that answers questions, books appointments, captures leads, and raises support tickets across web chat, WhatsApp, email, and phone. Businesses configure their own AI employees from their knowledge and data.

2. Accounts

You must provide a valid email address and keep your credentials secure. You are responsible for activity under your account. We may suspend accounts that violate these terms or abuse the Service.

3. Acceptable use

You agree not to:

• use the Service for unlawful, deceptive, or harmful content or conduct;
• attempt to breach, overload, or disrupt the Service (rate limits apply);
• resell the Service without a written agreement;
• upload content you do not have the right to use;
• use the assistant to impersonate humans in a deceptive way toward your customers (the assistant presents itself as an AI).

4. Your content and your customers

You own the content you upload (business information, documents, Q&A pairs, datasets). You grant us the license needed to operate the Service on it. You are responsible for your own customers' privacy disclosures; our Privacy Policy describes what the Service stores. Conversation and business data belong to your account and are deleted when you delete them.

5. Plans, payment, refunds

Paid plans are billed as recurring monthly subscriptions in Indian Rupees (INR) through Razorpay. Plan limits (messages, AI employees, indexed pages) are enforced by the Service. You can cancel any time — the account drops to the Free plan and no further charges occur. Fees already charged for a started billing period are non-refundable, except for duplicate charges, failed-but-charged payments, or billing mistakes. See our Cancellation & Refunds Policy for details.

6. Availability and support

The Service is provided on commercially reasonable efforts without an uptime guarantee. We may change or discontinue features with notice for paid functionality. Support is available by email, Monday–Saturday, 9 AM–7 PM IST.

7. Disclaimers

The Service uses AI language models. Answers can be wrong. You are responsible for the accuracy of information your assistant gives your customers and for reviewing what you teach it. The Service is provided "as is" without warranties of any kind.

8. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of the Service is limited to the amounts you paid us in the twelve months before the claim. We are not liable for indirect, incidental, or consequential damages.

9. Termination

You may delete your account and data at any time. We may terminate accounts for material breach of these terms after notice where practicable.

10. Changes

We may update these terms; material changes will be announced in the dashboard. Continued use after the effective date constitutes acceptance.

11. Governing law

These terms are governed by the laws of India; disputes are subject to the courts of India.

Contact

Questions about these terms or your account: email kushdewanta@gmail.com. We respond within 2 business days.